Competency: The Foundation of Accurate Testing

Competency management is essential in every POC testing program. Ensuring clinical staff are trained and proficient with testing equipment is key to accurate results.

Josephine Uy, Technical Supervisor at Mayo Clinic, stresses the challenge of maintaining high standards among staff who may not use devices daily. “Initial and refresher training are important, but people must retain what they learn when it matters most,” she says.

Andrew Szczembara, Point-of-Care Manager at Michigan Medicine, adds, “Competency isn’t just protocol—it’s understanding the process. Frequent hands-on experience is critical, especially in high-pressure settings where test results guide care.”

Kara Iqra Mirza, Safety Specialist at UTHealth Houston, emphasizes ongoing assessments. “Training can’t be one-and-done. We evaluate skills regularly and provide updates to keep staff confident and capable.”

Their commitment to ongoing education directly supports reliable, quality POC testing across their organizations.

Instrument Maintenance and Quality Control

Reliable testing depends on well-maintained equipment. All three coordinators highlight the importance of consistent calibration and monitoring.

At Mayo Clinic, Josephine notes the challenge of maintaining accurate POC devices, “Middleware helps catch issues, but regular calibration and awareness are key to keeping equipment in top shape.”

Andrew says maintenance is especially vital in busy hospital settings. “We work closely with vendors to ensure instruments are functioning correctly. Even minor errors can affect patient outcomes.”

Kara agrees: “Staying on top of calibration and training is a team effort. It’s not just about the tech—it’s about knowing how to use it properly.”

Their diligence ensures POC devices consistently deliver accurate, high-quality results.

Relationship Building: Key to Collaboration

Strong communication and collaboration with clinical teams are essential. Coordinators must engage directly with nurses, physicians, and others to foster trust and teamwork.

Josephine prefers face-to-face interactions over email. “A quick conversation on the unit often solves more than a dozen emails,” she shares.

Kara adds, “Direct communication builds trust and clarity. It shows that there’s a person behind the coordination, encouraging teamwork.”

Andrew agrees: “When the team knows you personally, they’re more likely to follow protocols and work with you to resolve challenges.”

These relationships help ensure testing processes are understood and followed, strengthening care delivery.

Advice for New POC Coordinators

For newcomers to the role, Josephine, Andrew, and Kara offer insights from experience.

Josephine advises, “Lead with empathy. Understand your team’s challenges and show how your work supports patient care.”

Andrew highlights lifelong learning. “No two facilities are the same. Stay adaptable, informed, and open to change.”

Kara recommends staying organized. “Track training, maintenance, and competency. Being proactive is key to sustaining quality and safety.”

Celebrating POC Coordinators During Lab Week

As Lab Week approaches, we honor the crucial work of POCT Coordinators. Josephine, Andrew, and Kara exemplify how dedication to training, equipment management, and collaboration supports timely, accurate patient care.

This Lab Week, let’s recognize not only the history of the profession but also the ongoing contributions of those who lead at the point of care.

For more on Lab Week’s origins and evolution, check out our companion article.